Support

  • Support Intro

    EmOcean Vibe provides multiple support channels so you can use the test easily and get accurate results. Please check the FAQ first. If you need more help, contact us anytime and we’ll be glad to assist.

  • FAQ

    Account & Login Q. Do I need an account? A. We minimize personal data collection. You can use EmOcean Vibe without creating an account. Using the EmOcean Vibe Q. What is EmOcean Vibe? A. EmOcean Vibe analyzes how people process emotions and derives a personal EFC (Emotional Feeling Code). Unlike classic personality tests focused on cognition/behavior, EmOcean Vibe decodes your reaction speed, emotion flow, handling style and interpretation/direction. Q. Core principles? EFC 16 types from four binary indicators Precision emotion analysis with 28 codes & metadata AI integration via EmOcean AI (insights, coaching, 6-dimension charts; future personalized services) Q. Is EmOcean Vibe Free really free? Yes.
 Q. What’s different in EmOcean Vibe Pro? A deep report: full EFC interpretation & combinations, resilience, comms/decision frames, work/relationship strategies, narrative pattern charts.
 Q. How long? Free: 16 items (~5 min), Pro: 44 + 3 open-ended (~10–15 min)
 Q. Where do I see results? Instantly on the results page(shareable).

  • Service Versions

    EmOcean Vibe Free 16 items; 5-minute mobile flow; 6-dimension summary (EA/EX/RE/IN/LE/RC); multilingual(ko/en/ja/zh/es) EmOcean Vibe Pro (Paid) 44 + open-ended; visuals of frequency/trajectory; AI coaching; recovery routines; job/relationship advice EmOcean Vibe Business (Paid) API for organizations EmOcean Vibe Enterprise (Paid) Group testing & insights; Admin console(projects/cohorts/invites/progress); k-anonymity n≥10; GPT narrative report (non-medical). No raw personal answers in reports.

  • Value & Applications

    For individuals: self-understanding, growth, recovery.
For organizations: teamwork, leadership, culture.
Connected with EmOcean AI (Emotion Circle, Role Play, Risk Signal) for ongoing support.

  • Payment & Refund

    Payment Credit cards & major global methods Refund Not available after Pro report delivery; within 7 days if you didn’t receive results due to system issues

  • Data & Privacy

    Non-medical notice Not for diagnosis or treatment. Privacy Minimal PII; Enterprise reports are aggregated, k-anonymous (n≥10). Compliance GDPR, CCPA/CPRA (California), Korea PIPA, Japan APPI, China PIPL/DSL/CSL. Cross-border transfers follow SCCs, supplementary measures, notice/consent and local assessments as required.

  • Contact

    Email: official@emoceanai.org Hours: Mon–Fri 09:00–18:00 (local)